Intelligent Ops Management

Demand & Capacity
Optimised

Plan, track and optimise your workforce capacity. Build processes, set recovery targets, monitor daily performance, and project your pipeline with confidence.

Team Configuration

Set up departments, teams and services. Define roles, FTE levels, and operational variables like shrinkage and accept rates.

Process Builder

Build detailed process workflows with tasks, role assignments, unit times and multipliers. Handle standard and complex pathways.

Flow Mapping

Automatically generate swimlane process diagrams. Define task connections, decision points and branching logic.

Demand Calculation

Calculate FTE requirements by role based on volumes, process times and operational factors. Identify capacity gaps instantly.

Recovery Planning

Set pipeline reduction targets and weekly goals. Lock in plans and track progress over 1, 2 or 3 year horizons.

Daily Tracking

Simple input forms for staff to record daily task completions. Aggregate to weekly summaries with variance analysis.

Performance Reports

Actual vs target productivity by task. Visualise trends, identify bottlenecks, and project pipeline trajectories.

Seasonality

Map referral patterns across the year. Account for seasonal peaks and troughs in your capacity planning.

Ready to optimise your capacity?

Join healthcare services already using Quantum IQ to manage demand, plan recovery and hit their targets.

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